Contact Us
You can reach the Best FL Online Casinos editorial team at [email protected]. We're an independent comparison site, not a casino operator, so we can help with questions about our reviews, rankings, bonus terms and free spins conditions — but we can't access, credit or close an account you hold with any gambling site. For that, you need the operator's own support team. This page explains what to send us, where else to go, and what we check before an operator appears on the site.
Email us — and what to include
One inbox handles everything: [email protected]. There's no phone line and no live chat here. To get a useful reply on the first try, include:
- The operator you're asking about, exactly as it appears on our pages — for example Raging Bull, Slots of Vegas or Uptown Aces.
- The page you were reading, and the offer wording you saw on it.
- Whether you're in Florida or another state, since availability differs.
- For a correction: what we got wrong and, if you have it, where the accurate figure is published.
Never send us passwords, full card numbers, Social Security numbers, or copies of your ID. We have no reason to see any of that, and no legitimate casino support agent will ask for it by email either.
What we can and can't do
| You need help with | Who handles it |
|---|---|
| A factual error in one of our reviews or ratings | Us — email the editorial inbox |
| Understanding playthrough on a free spins or deposit-match offer | Us, in general terms; the operator confirms your specific balance |
| A pending withdrawal, locked account or missing bonus credit | The operator's support team only |
| Identity verification documents | The operator, through their secure upload — never by email to us |
| Self-exclusion, deposit limits or a gambling problem | The operator's tools, plus the helplines below |
| Advertising, partnership or media enquiries | Us — mark the subject line clearly |
Commercial disclosure
Some links on this site are commercial. If you sign up with an operator through us, we may earn a commission at no extra cost to you. That money funds the research, and it does not buy a position in our rankings. If you think a placement looks like it was bought, say so in an email — we'd rather answer that question than have you wonder about it.
Questions about free spins offers we've heard most
Free spins generate more reader mail than anything else, usually because the headline number and the usable value are different things. Before you write in, check the three conditions that decide whether an offer is worth anything to you: the wagering multiple, the spin value, and the cash-out cap. Below is how the top-ranked offers on the site are advertised, with the terms you must confirm on the operator's own page before depositing. Amounts and percentages are the advertised headline figures; the operator's terms govern.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list because the package pairs a large match percentage with a free spins block, and because the site is straightforward to use on a phone browser without hunting for an app. Why it's here rather than elsewhere: readers asking us about spins offers are usually comparing headline size, and this is the largest combined offer we list. Our assessment is that the headline is a ceiling, not an expectation — a 410% match only reaches $10,000 if you deposit at the top end, which most players won't. The limitation: high-percentage matches almost always carry heavy playthrough and game restrictions, and free spins are typically locked to one named slot with their own separate wagering. Editorial rating 10.0. Read the full terms, including wagering multiple, expiry window and maximum cash-out from spins, before you deposit. New customers only, 21+.
Magician Bet — 101% No Wagering
The reason this one earns a write-up on a page about spins and bonus terms is the phrase "no wagering." If it holds as advertised, winnings come without a playthrough multiple attached, which is rarer than the marketing across this sector suggests. For a reader who has been burned by a 40x rollover, that matters more than a bigger percentage. Our assessment: the trade-off is size — 101% is modest next to the triple-digit matches elsewhere on the list. The limitation: "no wagering" almost never means "no conditions." Expect a maximum bonus amount, a minimum qualifying deposit, an expiry date, and possibly a cap on how much of the bonus-derived balance you can withdraw. Confirm each of those in writing. Editorial rating 9.8. New customers only, 21+.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
It's on this page because the spins are tied to a named game, Cash Chaser, which makes the offer easier to evaluate than a vague "50 spins" line — you can look up the slot and its volatility before you commit. Our assessment is that a game-specific spins package suits players who like that title and is largely wasted on anyone who doesn't, since spins usually can't be moved elsewhere. The limitation: single-game spins narrow your options, and a 375% match on a small deposit still produces a bonus balance governed by the same playthrough math as everyone else's. Editorial rating 9.7. Check the spin value, the wagering requirement and the expiry period on the operator's terms page. New customers only, 21+.
Other offers we list
Uptown Aces advertises 600% for new players and Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins — the largest spin counts on the site, though the crypto-denominated cap on the latter is a real consideration for anyone banking in dollars. BetUS lists 200% up to $4,000, Slots and Casino 500% up to $2,500 across three deposits, and Zumba Cards a 250% deposit bonus up to 250 SC. Card Crush and Amazon Jackpots run a different model again, with coin, card and sweeps-style rewards rather than cash matches. All of them carry wagering, eligibility and time conditions set by the operator.
Reporting a payment or payout problem
We can't move your money, but the pattern of complaints we receive does affect how we rank sites, so these emails are useful. If you're writing about a withdrawal, tell us the method, the date you requested it, and what the operator told you. Common causes we see raised, in rough order of frequency:
- Identity verification not completed. KYC checks — photo ID, proof of address, sometimes proof of payment method — are standard and usually must clear before a first withdrawal is released.
- An active bonus balance. Unmet playthrough can freeze a cash-out until the requirement is cleared or the bonus is forfeited.
- Method mismatch. Many operators return funds to the source you deposited from, so a prepaid card deposit may need a different payout route.
- Withdrawal limits. Daily, weekly or per-transaction caps can split a large payout into installments.
- Processing windows. E-wallets and crypto generally settle faster than bank transfers or checks; advertised timeframes are not guarantees.
Before you email anyone, screenshot the transaction and the terms page. Documentation resolves disputes faster than recollection.
What's in the game libraries we compare
Reader questions often start with "which site has X." Our reviews break catalogs into the categories that actually differ: online slots including progressive jackpot titles, table games such as blackjack, roulette and baccarat, video poker variants, and live-dealer rooms where a human runs the table over video with real table limits. Slots make up the bulk of most libraries and are where nearly all free spins offers apply; table games frequently count for little or nothing toward playthrough. Live-dealer availability varies most between operators, so if that's your priority, ask us about it specifically rather than assuming parity. We don't publish game counts we can't verify, and we won't quote an RTP figure we haven't seen confirmed by the operator or the studio behind the game.
The other products these operators run
Several brands on this site aren't casino-only. BetUS, for instance, is known for sportsbook wagering alongside casino play, and sports betting works on entirely different terms — odds and stake rather than RTP and spins, with its own bonus structures and rollover rules. Bets.FM leans toward crypto-denominated play. Card Crush, Zumba Cards and Amazon Jackpots operate coin, card and sweepstakes-style formats rather than conventional cash casino play, which changes how you buy in and how redemptions work. A casino welcome bonus usually won't transfer across to a sportsbook or a sweeps balance. If you're comparing across formats, email us and say which one you mean.
Who can contact us, and who can play
Anyone can email us. Playing is a different question. Gambling content on this site is for adults aged 21 and over — nobody under 21 should use these pages or register with any operator listed here. Florida's regulated gambling landscape is narrow: the state authorizes tribal gaming under compact and permits pari-mutuel and lottery products, and it does not operate a state licensing regime for commercial online casinos in the way some other states do. The sites compared here operate under offshore licensing rather than Florida state authorization. That means the consumer protections you'd get from a state-regulated operator may not apply, and dispute resolution can be limited. We flag what we can verify and say so plainly when we can't. Tax treatment of gambling winnings and the legal position of any individual player are matters for a qualified professional — please consult one rather than relying on a comparison site. Our full terms and conditions set out the basis on which we publish.
How we rank the sites you're asking about
If your email is about a position in our list, this is the reasoning behind it. We research and verify published information rather than claiming to have tested anything, and we score on:
- Bonus value measured after conditions — wagering multiple, expiry, game restrictions and cash-out caps, not the headline percentage.
- Game range across slots, tables, video poker and live dealer, and the studios supplying them.
- Banking: which deposit and withdrawal methods are actually offered to US players, stated limits, and published processing times.
- Mobile experience on iOS and Android, including browser-based instant play where there's no native app.
- Support: availability of live chat and email, and how clearly terms are published.
- Responsible gambling provision — deposit limits, time-outs, self-exclusion.
- Transparency about licensing and fair play, including RNG certification where it's disclosed.
Ratings on this site are editorial scores from that process. They are not customer review averages, and we don't publish user testimonials. More on who writes them is on our about page.
If gambling has stopped being fun
Please don't email us for this — go straight to help that's staffed around the clock. The national helpline is 1-800-GAMBLER. In Florida, call 888-ADMIT-IT. Both are free and confidential. Every operator we list should also offer deposit limits, session reminders, cooling-off periods and self-exclusion inside your account settings; use them before you need them. Our responsible gambling guide covers the tools in more detail. No game on any site here is a way to make money, recover a loss or fix a financial problem — the house edge means losing is the expected outcome over time.
Response times and next steps
We aim to reply to editorial email within two business days, and corrections get priority over general enquiries. Media and partnership mail may take longer. If your question is urgent and account-specific, the operator's live chat will always be faster than us. Otherwise, send what you've got to [email protected] — a clear subject line and the name of the site you're asking about is genuinely all we need to get started. Last fact-checked September 29, 2026 by Garrett Flynn. 21+. Play only with money you can afford to lose.